Terms and Conditions

Welcome to Raasa! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website and placing an order, you accept and agree to be bound by these terms. Please read them carefully.

1. General Information

Raasa is an online platform offering handcrafted products, including embroidered home décor and apparel. All products are made with care by skilled artisans, and we strive to ensure quality in every piece.

2. Products and Pricing

All prices listed are in INR (Indian Rupees) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to modify prices, discontinue products, or update product information at any time without prior notice.

3. Orders and Payments

Orders are confirmed once payment is successfully received. We accept payments through secure third-party gateways. In case of payment failure or processing issues, your order may be delayed or canceled.

4. Shipping and Delivery

We aim to dispatch orders within 7-10 working days. Shipping timelines may vary based on product availability and location. You will receive tracking details once your order is shipped.

5. Returns and Exchanges

Due to the handcrafted nature of our products, minor variations may occur. We accept returns or exchanges only for damaged or incorrect items within 7 days of delivery. Please refer to our Return Policy for more details.

6. Intellectual Property

All content on this website—including images, text, designs, and logos—is the property of Raasa and is protected by copyright laws. Reproduction or misuse without written permission is strictly prohibited.

7. User Responsibilities

You agree not to misuse the website, engage in fraudulent activity, or violate any laws while using our services. We reserve the right to terminate accounts or refuse service if any terms are violated.

8. Limitation of Liability

Raasa is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. We do our best to provide accurate information, but we cannot guarantee the website will be error-free or uninterrupted.

9. Governing Law

These terms are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Lucknow, Uttar Pradesh.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the site implies acceptance of the updated terms.