Terms and Conditions
Welcome to Raasa! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with and be bound by the following terms. Please read them carefully before using our site.
1. General Information
Raasa is an online platform offering handcrafted home décor and apparel products, with a focus on traditional Indian embroidery. All products are created by skilled artisans with attention to detail and authenticity. Our goal is to deliver both aesthetic and cultural value through every piece.
2. Products and Pricing
All prices listed on the website are in Indian Rupees (INR) and include applicable taxes unless otherwise specified. Product images and descriptions are accurate to the best of our knowledge. However, due to the handmade nature of our items, slight variations may occur. Raasa reserves the right to change product prices, descriptions, or availability at any time without prior notice.
3. Orders and Payments
Orders are confirmed only after successful payment. We accept secure payments through trusted third-party payment gateways. If your payment fails or is not verified, the order may be canceled. Once an order is placed, it cannot be modified or canceled unless otherwise stated in specific offers or policies.
4. Shipping and Delivery
We aim to ship all orders within 7–10 working days. Delivery times may vary depending on your location and product availability. You will receive a tracking number once your order is dispatched. Raasa is not liable for delays caused by courier services, public holidays, natural events, or incorrect shipping details provided by the customer.
5. Returns and Exchanges
At Raasa, every product is handcrafted, which means slight variations are natural and contribute to the uniqueness of each item.
Returns, exchanges, or refunds will be processed only if the product received is defective or damaged.
To initiate a return or refund:
Contact us within 7 days of delivery
Provide clear photographs and a description of the issue
Ensure the item is unused, in original packaging, and with tags intact
Once verified and approved, we will arrange a replacement or process a refund.
Important: We do not offer returns or refunds for:
Change of mind
Personal preferences (e.g., embroidery style or color tone)
Minor imperfections due to handwork
Incorrect size choices (unless it’s a product defect)
6. Intellectual Property
All content on this website—including images, text, designs, and logos—is the intellectual property of Raasa and is protected by Indian copyright and trademark laws. Any reproduction, duplication, or unauthorized use of this content is strictly prohibited.
7. User Responsibilities
You agree to use our website and services only for lawful purposes. You must not engage in any activity that may harm the website’s functionality, mislead others, or violate any applicable laws. We reserve the right to terminate access or take legal action in case of misuse or fraud.
8. Limitation of Liability
Raasa shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website. While we strive for accuracy, we cannot guarantee the website will always be free of errors or technical issues.
9. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes or claims shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh.
10. Modifications to Terms
Raasa reserves the right to update or change these Terms and Conditions at any time. Updates will be posted on this page. Continued use of the website following any changes constitutes your acceptance of the revised terms.